Refunds

In this section:


Restrictions to Refunds
Refunds can only be issued while your event is live

Restrictions to Refunds
Orders that have been paid out can only be refunded as cash refunds

When you process refunds, the following will apply:

  • Refunds are processed to the same payment method that was used to pay for the order. Refunds cannot be processed to a different card or bank account.

  • Refunds are issued in the same currency that was used to pay for the order (i.e. if the customer paid in USD, then they receive a refund in USD)