Issuing a full refund

Owned by Jessie Tran (Unlicensed)
Last updated: Mar 08, 2021
2 min read

On this page you will find:

Only Group Admins have the ability to manage refunds for all events within groups they are part of. Only Event Admins have the ability to manage refunds for events they have been given access to.

Issuing a full refund

  1. Navigate to the Manage Event page of the specific event where the order needs to be refunded

  2. On the left-hand side navigation, in the Overview section, select Orders

  3. Select the order that needs to be refunded

  4. To refund the entire order, in the Order Details section, select the Refund button

    Note: If you need to partially refund an order, reference this article Issuing a partial refund

  5. The organizer will have the ability to:

    1. Select the Refund Reason (i.e. Customer Request, Duplicate, and Fraudulent)

    2. Include a Description

  6. After the details are confirmed, select Refund

  7. An email is sent to the attendee once the refund has been issued

Finished Already?

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