Issuing a partial refund

On this page you will find:


Only Group Admins have the ability to manage refunds for all events within groups they are part of. Only Event Admins have the ability to manage refunds for events they have been given access to.


Issuing a partial refund

  1. Navigate to the Manage Event page of the specific event where the order needs to be refunded

  2. On the left-hand side navigation, in the Overview section, select Orders

  3. Select the order that needs to be refunded

  4. To partially refund the order, in the Order Items section, select the Refund button of the individual order

    Note: If you need to refund an entire order, reference this article Issuing a full refund

  5. The organizer will have the ability to:

    1. Select the Refund Reason (i.e. Customer Request, Duplicate, and Fraudulent)

    2. Include a Description

  6. After the details are confirmed, select Refund

  7. An email is sent to the attendee once the refund has been issued

Finished Already?

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